Average Score (137 reviews):4.4

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

137 Ratings

4.4 Average

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  • Deneen M.03-16-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    Customer service is non existent.

  • Dawson A.03-11-2025

    TYPE:ServiceMODEL:PassatYEAR:2018

  • Nicole L.03-10-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

  • Ilidio P.03-09-2025

    TYPE:ServiceMODEL:GolfYEAR:2018

  • Nubia E.03-03-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

    después de esperar 1 año para resolver mi problema y de hablar con una y otra y otra persona, lo resolvieron de la mejor manera.

  • Gregory C.03-03-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

  • Danielle M.03-02-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    Terrible response to customer. They never call back I call over and over.

  • Sam B.03-02-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021

    Good: concierge, waiting area, check-in and check-out Bad: was not told about the extra service needed (rear wipers and brakes). Only learned about that when getting the paperwork after paying. Remote start has not worked since the service visit

  • Calvin M.03-02-2025

    TYPE:ServiceMODEL:Golf GTIYEAR:2024

  • Heidi B.03-02-2025

    TYPE:ServiceMODEL:JettaYEAR:2020