TYPE:ServiceMODEL:TiguanYEAR:2018
The staff are very helpful and with a smile they, that is the management ( Hewy) and technicians go the distance to make sure your vehicle repairs or service is to your satisfaction.
Average Score (136 reviews):4.4
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2024
It was a pleasure to bring my car to get service. Quick turn around and Kris was so helpful and pleasant!
TYPE:ServiceMODEL:JettaYEAR:2023
I’ve been a patron at VW of Union for over a decade and now enjoy my 4th car. Although it’s under new ownership I see a dealer focused on delivering exceptional service and professionalism.
TYPE:ServiceMODEL:AtlasYEAR:2022
Terrible customer service don’t not recommend this place neither this brand
TYPE:ServiceMODEL:TiguanYEAR:2022
They were helpful in explaining to me what was needed and what was suggested.
TYPE:ServiceMODEL:TiguanYEAR:2022
First off the sales department sold me a certificate used car in June of 2025 that has an oil problem. By the end of July my oil light came on and I barely drove 3,000 miles. After an oil change, the light came back on again at the beginning of September. The service department held my car for two days and lost my paperwork when I took my car in to be serviced. The woman on the phone had no record of my car even being serviced at all when I called to complain about the light. The oil problem was never fixed and after my failed September appointment I have to go to Open Road VW so they can go behind the poor service you provided to rectify my situation.
TYPE:ServiceMODEL:JettaYEAR:2021
TYPE:ServiceMODEL:TaosYEAR:2024
Excellent customer service
TYPE:ServiceMODEL:Golf GTIYEAR:2025
I was taken care of promptly but it is just that the amount of time it is taking to give my vehicle a clean Bill of Health is just too long!!!! It would be a nice gesture to make every effort to have the vehicle owner leave with the vehicle knowing everything is good now and since they had issues fron the start that $100 disappearing deductible should not be if they take the vehicle back et the selling dealer but that $100 should fall off if they take it to any vehicle for service issues!It is only right when an inconvenience on the buyer's part has taken place from the beginning!!
TYPE:ServiceMODEL:JettaYEAR:2024