TYPE:SalesMODEL:AtlasYEAR:2024
From the bignning to the end. From Staff, salesperson ( Hector ) The managers, the finance agent. Overall Excellent staff. Excellent envirorment. Two Thumbs Up!! Keep up the awesome job.
Average Score (137 reviews):4.4
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2023
Waiting for 3.5 hours for 20K service and an infotainment system computer swap seemed to be a very long time to wait at the dealership.
TYPE:ServiceMODEL:TiguanYEAR:2018
So much confusion involved when dealing with this facility. I received different answers and information from every different person I spoke to. I sat for 45 mins in your facility today to find out they had “forgotten” I was here waiting. Headache overall. Would never come back to your facility again.
TYPE:ServiceMODEL:AtlasYEAR:2023
TYPE:ServiceMODEL:TiguanYEAR:2024
I picked it because the service associate was helpful answering questions, making sure I was taken of, and was very polite. However, I asked her to have the mechanic look at my back left tire. There was no tire light for it, but I was inquiring only because I had to have it plugged twice already and it was strange it was the same tire saying low pressure. None of the remaining tires have any issues. When my car was almost ready she told me the mechanic said I had a nail in my tire and it was $45 to repair. When I picked it up I filled the tire with air and no light had since illuminated. I really feel this mechanic was trying to make extra money by letting air out, because it was fine before and is fine now too.
TYPE:ServiceMODEL:ID.4YEAR:2023
Keep up the good work!!! Happy New year !!
TYPE:ServiceMODEL:AtlasYEAR:2021
TYPE:SalesMODEL:TaosYEAR:2024
Anthony and Dogus were great and the buying experience was smooth
TYPE:ServiceMODEL:TaosYEAR:2024
Sarah was so helpful and made everything easy—even when the dealership had an issue and my car was going to take longer than expected.
TYPE:ServiceMODEL:AtlasYEAR:2022
They hang up the phone on me. When asking about my contract. A lady told me to contact previous owner to get information about my contract, I thought it was unprofessional to tell costumers to contact previous owner. Which it should be my intention on the computer.