TYPE:ServiceMODEL:TiguanYEAR:2023
Average Score (137 reviews):4.4
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:ArteonYEAR:2022
TYPE:ServiceMODEL:TiguanYEAR:2024
The took the vehicle on time and the service was great.
TYPE:ServiceMODEL:JettaYEAR:2019
Well for one your prices are more than other VW dealerships and when they are finished with my car it tells me now I need an inspection done. It wasn’t reset properly. The last but not least I waited for at least 20 minutes for a manager to come and talk to me about why I could not connect my Apple phone. All someone had to is come and say they aren’t sure but instead I had to wait. I think I waited long enough just for the service. I would of given a one but there were some nice people.
TYPE:SalesMODEL:Atlas Cross SportYEAR:2024
Subject: Formal Complaint Regarding Vehicle Misrepresentation and Unfair Treatment To Whom It May Concern, Purchasing a new vehicle is meant to be a moment of joy—one that fills you with pride each time you see your car. I’ve had that sentiment with every vehicle I’ve leased or purchased—until now. My recent experience at your dealership has left me deeply disappointed, disrespected, and, quite honestly, disheartened. As a loyal Volkswagen customer since 2018, eager to continue this relationship, I entered your dealership in good faith. I trusted the process, willing to negotiate reasonably, with my deposit and credit score of over 800. I initially sought a 2025 Cross Sport SEL R-Line, black on black, however, I was convinced that for a lower monthly payment, the 2024 Cross Sport SEL R-Line, black on black was the same exact vehicle, with the year being the over variance. After over two hours of negotiations, I was told the same vehicle was available in a 2024 model—"exact same car, just a year earlier". That was blatantly untrue. The vehicle I received was not black on black. It lacked the features of the original model, including the aesthetic I prioritized—like the rims and interior. In addition, the vehicle was handed over with a check engine light, sensor warnings, a stained passenger seat, and not even a full tank of gas. The tire protection coverage, which I’ve always received before, was also now excluded from my monthly payment. When I confronted the dealership about the misrepresentation and requested to cancel the deal, I was told doing so would cost over $18,000—an outrageous penalty for trusting your team’s word. I sat in that office surrounded by four men - salesperson, manager, branch executive, and one other gentleman—none of whom said a word as I expressed my concerns. The silence spoke volumes. This isn’t just about poor customer service—it’s about deliberate dishonesty. And sadly, this is part of a bigger problem. I will not hide my identity behind this communication and note that studies show Black women are routinely offered less favorable terms in auto financing and purchasing negotiations, even when credit scores and financial profiles are equal or better. I walked into that dealership alone, as a Black woman, and I can't help but feel that I was targeted as someone easy to deceive and the person to take a vehicle that they have been trying to unsuccessfully off load. According to multiple studies and published analytics women of color—particularly Black women—receive higher markup rates, fewer incentives, and less favorable financing options at dealerships across the country. In addition, National Fair Housing Alliance (NFHA) released an investigative report detailing the ongoing racially discriminatory practices that exist in the auto lending market. In their findings, NFHA uncovered that more than half the time white borrowers with weaker credit profiles received less expensive financing options and more favorable treatment than their non-white counterparts who were more financially qualified. Which I believe contributed to my experience. Including my interest in the VW electric vehicle which I was told by the manager had limited incentives, which was surprising, since my assumption was there would be deals and incentives, similar to my first choice by research and test driving the Mercedes Benz electric SUV. Despite my loyalty and financial standing, I was sold what appears to be a vehicle your team was trying to offload, and the bare minimum was done to prepare it for delivery. I’m still waiting on my puddle lights. And frankly, I’m questioning whether a 5-star review is now a precondition for follow-up. If I could return the vehicle and conclude all ties with your dealership without it being incorrectly titled as buyer remorse, that would bring portioned resolution. All I wanted was a fair deal and to continue being a proud VW driver. What I got was the opposite.
TYPE:ServiceMODEL:ID.4YEAR:2024
TYPE:SalesMODEL:AtlasYEAR:2025
Very professional
TYPE:ServiceMODEL:TaosYEAR:2025
TYPE:ServiceMODEL:AtlasYEAR:2022
More service Advisor and loaner vehicles are needed
TYPE:ServiceMODEL:TiguanYEAR:2023