Average Score (137 reviews):4.4

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

137 Ratings

4.4 Average

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  • Remon F.07-02-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

  • Almir D.06-29-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

  • Shavaun R.06-27-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    Valentina was patient and thorough with explaining everything to me and the mechanic Scott took his time to not only show me in detail but explain what needed to be done. Great guy!

  • Philip M.06-10-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

  • Adedamola L.06-03-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

    No pressure and very pleasant team.

  • Joanna D.06-03-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

    Christian and Louis did whatever they could to make sure I got exactly what I wanted. I can’t thank them enough!

  • Frederick H.06-03-2025

    TYPE:SalesMODEL:JettaYEAR:2025

    The service was great,I was kept in the loop every step of the way. I gave the 5 star rating only because that is all the stars I could give.

  • Eli B.05-31-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

    Had a really great experience buying my new Tiguan at Toms Volkswagen of Union. Everyone I worked with was super friendly and professional. Dogus was very helpful and patient with all my questions, and never made me feel rushed. Shemar was straightforward and made the numbers part easy to understand. And Ana, who handled the finance side of things, was great and very efficient. Plus, I’m thrilled with the car. It drives great and I love all the new tech. Huge upgrade from what I was driving before. Really glad I went with Toms. Would definitely recommend them.

  • Nancy T.05-30-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    The service person that I interacted with was polite and kind. The service waiting area was clean and bright.

  • Hyukjin Y.05-29-2025

    TYPE:ServiceMODEL:JettaYEAR:2023

    Although the dealer is under new ownership I continue to be a loyal patron at VW of Union. From their valet, parts employees, service advisor to the sales staff show an exemplary professionalism.